We're here to help. Find answers below or contact us directly.
Email
youth@kutaisi.gov.ge
Phone
+995 431 24 26 51 | +995 595 250 309
Office
Rustaveli Ave N3, Kutaisi, Georgia
Response time
We typically respond within 1–2 business days.
The fastest way to get help is through the Voli app itself. Open the app, go to Profile → Support, and submit a message. Our team will reply directly in the app.
Points are awarded automatically when you participate in events or make eligible purchases at partner companies. Open a company's page in the app to see how to earn points there.
Go to My Vouchers in the app and tap the voucher you want to use. Show the QR code or token to the partner company's staff to redeem it.
Tap Forgot Password on the login screen to reset your password via email. If you still can't access your account, contact us at youth@kutaisi.gov.ge.
You can request account deletion by contacting us at youth@kutaisi.gov.ge with subject line "Account Deletion Request". We will process your request within 30 days.
Wait up to 24 hours for points to be reflected. If they still haven't appeared, contact us through the in-app support or via email, including the event name and date.
Currently, Voli is designed for residents of Kutaisi, Georgia. Partner companies and events are all located in the Kutaisi area.